Return policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Restocking Fees

A 15% restocking fee is applicable on your return.

RMA

All return must have a RMA (Return Merchandise Authorization) Number before you can send it back. Please contact us at sales@flat4.ca to start the RMA process.

Non-returnable items:
Gift cards
Items marked "Non-Returnable" (indicated on the product page)
Special order items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@flat4.ca.

Shipping

You will be responsible for paying your own shipping fees to return your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Warranties

Flat4 Performance does not offer any type of warranty coverage on any product. The vast majority of the products we offer are already covered under a manufacturer's warranty.

We can help you troubleshoot your product and serve as a contact with the manufacturer, but in any case we can be held responsible for the manufacturer's warranty and for any defect of the product or for any form of damages caused by the use of the product.